About NAPA AUTO CARES OF COLUMBUS

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The Columbus NAPA Auto Care Centers are a group of independent & family-owned businesses. They co-op the cost to market together and bring you special offers available only at their select Auto Care Centers.

All the NAPA Auto Care Centers offer a 24-month/24,000-mile nationwide “Peace of Mind” Warranty that is supported by over 14,000 Auto Care Centers across the country. We install Quality NAPA parts, many of which have a lifetime warranty, on the part, when they are installed by a NAPA Auto Care Center.

The NAPA Auto Care Group focuses heavily on training our technicians and management to ensure that we provide you with cutting-edge diagnostic and repair work and the best customer service in the business.

Our Mission Statement:

To increase the NAPA Auto Care Brand Awareness in Columbus while enhancing the service we provide by sponsoring training for technicians, service writers and owners.

NAPA Auto Care Code of Ethics

As a NAPA Auto Care Center, we follow a strict Code of Ethics so customers will know upfront what to expect. As part of this code, we pledge to:

To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts
To employ ASE-certified technicians
To be dedicated to customers' satisfaction
To exercise reasonable care for the customers property while in our possession
To obtain prior authorization and provide a price estimate for work performed
To provide a system for fair settlement of customer complaints should they occur
To maintain the highest standards of our profession
To uphold the integrity of all members of the NAPA Auto Care Program